Should your nonprofit host a Twitter chat?

Did you know there are 400 million tweets generated every day and 50% of all Americans see, read or hear about a tweet daily? As you can Twitter has become a very popular and powerful social medium and can become a great marketing tool for a nonprofit. It can be used for customer service, public relations and a quick way to share key knowledge.

Another way your nonprofit can utilize Twitter is by holding a Twitter chat. By definition a Twitter chat is simply an interactive conversation ran on Twitter, held at a specific time on a specific topic.

To host a Twitter chat, you simply need a Twitter handle (eg. @yournonprofit), a hashtag, which is simply a dedicated hyperlinked keyword with the “#” in front of it (eg. #yournonprofit) and a pre-determined date and time. Aside from the time invested in planning and promoting them, Twitter chats are free on Twitter to do.

Twitter chats are a great way to have an organized conversation between a nonprofit and constituents on Twitter. They can be a great way to engage with donors and ask about their needs and wants and to announce a new service your nonprofit maybe offering.

For example, Apple may use the hashtag #iphone in a 30 minute Twitter chat to discuss with the Twitter community about new features on their newest smartphone and a way to have an open, transparent forum to discuss customer concerns and wants.

Twitter chats can be very affective in building loyalty on your mission or services but they need to be marketed ahead of time on other mediums such as in email blasts and on other social media channels. A spur of the moment Twitter chat probably won’t get the biggest following.

Who is responsible for your nonprofit Digital Community Building?

When it comes to building community and increasing brand awareness, some organizations hire communications, marketing, and engagement staff to handle these activities. And that makes sense -- someone needs to be charged with keeping a close eye on the organization’s community growth.

Jamie Millard and Lori L. Jacobwith also suggest that building awareness for your important work in an increasingly cluttered space can’t be the responsibility of just one person or even a department. When an organization embraces the culture of creating and empowering all staff to become “brand ambassadors,” authentic and exponential growth starts to happen.

More here: Ctrl+Alt+Delete: Rebooting Your Digital Community Building | NTEN.

Samsung outsells Apple in 2012

Samsung capped an impressive year 2012 with record smartphone sales in the fourth quarter. The Korean company shipped 63.7 million smartphones during the holiday quarter, outselling its biggest rival Apple by more than 15 million units.

Samsung’s strong line-up of high-end and low-cost smartphones has helped the company to increase shipments by 76 percent over last year’s fourth quarter.

 

Apple sold 47.8 million smartphones, cementing its status as the second largest vendor. With an increase of 29 percent, the Cupertino-based company saw the lowest relative growth among the top 5 vendors though, a testament to the stronger competition from company’s such as Sony, Huawei and ZTE. The latter two, both Chinese manufacturers, entered the top 5 as the Chinese smartphone market continued to grow rapidly.

 

Overall, smartphone demand remains strong as overall shipments in the fourth quarter rose 36 percent to a total of 219 million units.

 

http://www.statista.com/topics/840/smartphones/chart/852/global-smartphone-shipments-in-q4-2012/

What is on consumers wish list for 2013?

The iPhone ranks first on Americans’ 2013 consumer technology wish list. 23.5 percent of 2,285 U.S. consumers surveyed in October 2012 by Strategy Analytics said they are somewhat or very likely to buy Apple's smartphone during the next twelve months. A smartphone with Android comes second, with 21.6 percent. This is followed by a portable PC (17.4 percent) and again an Apple product, the iPad (15.3 percent).

The top 10 consumer electronics buying intentions list is rounded off with Android Tablets (10,7 percent) and E-Readers (10,6 percent). You can find the full list including 22 key consumer electronics products on strategyanalytics.com.

http://www.statista.com/markets/15/topic/126/electronics/chart/815/top-10-consumer-electronic-products-in-the-u.s.-2013/

Related articles

• Consumer Reports Ranks iPhone 5 Worst Top Smartphone (usnews.com)


• iPad eclipses iPhone launch (businesstechnologypartner.wordpress.com)


• Report: Apple may build less expensive iPhone (kfwbam.com)


• In 2013, Americans want to buy an iPhone, followed by an Android phone, portable PC, and then iPad (thenextweb.com)

iPad eclipses iPhone launch

When Apple introduced the original iPad in January 2010, many analysts were sceptical whether the new device could replicate the iPhone’s success in establishing a new product category. Two and a half years and 100 million shipped iPads later, the answer has to be: yes!

Not only has the iPad redefined (or reignited) the tablet market, it even eclipsed the iPhone in terms of launch sales. In the first ten quarters after the iPad’s launch in April 2010, Apple shipped 98.16 million units of its popular tablet. During the same period after the iPhone’s launch in 2007, Apple shipped 33.75 million units of its popular smartphone. I.e. the iPad outsold the iPhone 3 to 1 in its first two and a half years on the market, making it one of the fastest consumer electronics launches ever. 

The recently launched iPad Mini could give iPad sales another boost, as the entry price to Apple’s tablet products dropped from $399 to $329.  This chart shows cumulative global unit shipments in the first 10 quarters after the launches of Apple's mobile gadgets: the iPod, the iPhone and the iPad.



http://www.statista.com/topics/847/apple/chart/753/apple-s-mobile-product-launches/

Related articles

• YouTube updates iOS app with iPad and iPhone 5 support, adds AirPlay, faster video loading, improved playlist management (9to5mac.com)


• Apple's iPad Grabs 98% Of Tablet Web Traffic (misco.co.uk)


• The New iPad vs. iPad 2 - What's Different & Should You Switch? (epicagear.com)


• iPad mini before Christmas has limitations (product-reviews.net)

It is an iOS and Android developer world

The dominance of Android and iOS in the mobile landscape is evident. Despite all their efforts, RIM, Microsoft and others are currently only competing for third place. Not surprising at all when you think about it. I think the big question is whether RIM will survive at all. Unfortunately, it doesn't look it.

This chart shows that app developers are increasingly focused on developing for Android and iOS, while other platforms are gradually losing developer support. The problem for RIM and Co. is that they see themselves trapped in a vicious circle: users go where the best apps are and app developers go where the biggest user base (and ultimately the money) is. So for them to turn the tide and claw back market share from iOS and Android will be extremely difficult at best.

Related articles

• Apple's (AAPL) iOS Accounts For 65% Mobile Web Traffic (wallstreetpit.com)


• Why the Latest Version of Apple iOS Is More Important Than Google Android (fool.com)


• Android, iOS and Windows Phone all increased their U.S. smartphone market share (feldmanfile.blogspot.com)


• So long, RIM, and thanks for all the phones (slashgear.com)

No mobile -- no future | Inspiring Generosity

Everything we do must begin with the mobile experience. It is that clear? Without that, from a business perspective, we have no future.



Now that is something to think about. Are we ready?

Much has been made about the necessity of developing a mobile web strategy. Mobile now comprises 10% of global web traffic. This year’s Millennial Impact Report shows how important mobile has become for U.S. nonprofits. Without a mobile strategy, nonprofits have no online future. Why? Because millennials use their smartphone like a computer, reading e-newsletters, emailing people, and engaging in social media.

via No Mobile, No Future | Inspiring Generosity.

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• 8 Things Small Businesses Must Know About the Future of Mobile Marketing (blogs.constantcontact.com)


• iPad is king of mobile web traffic, plus more intriguing data from OnSwipe (venturebeat.com)


• Tablets, smartphones account for 20 percent of US web traffic (lenovo.com)


• Tablets, smartphones account for 20 percent of US web traffic (lenovo.com)

Tablets are the fastest adopted device in history

The use and adoption of tablets is exploding. Some just use it to access email on the run, others are using to easily show presentations to clients and customers and some are just having fun.

Tablets are the fastest-adopted devices in history. If we mark the modern tablet era by Apple's 2010 iPad launch, then an astounding 84 million iPads and as many as 120 million tablets in total have flown off the shelves in just two years. Forrester's global workforce and decision-maker surveys and client conversations show just how fast tablets are being adopted. What is your take on all this? As an iWorker, how are you using tablets?

• Three-quarters of a billion tablets will be in use by 2016. It took more than 20 years for the PC to reach an installed base of 750 million people. But tablets will surpass that mark in less than half the time. Global tablet sales will top 375 million in 2016 with about one-third of tablets acquired by businesses for employees. Back in 2007, we wrote that to reach the second billion users, the computer market would be driven by lower-cost hardware, useful applications, and easy access to the Internet from anywhere.Tablets fit that bill perfectly.


• Some 81% of firms expect to support tablets for employees. IT decision-makers are getting tablet fever as 81% of firms report interest in using tablets. According to these IT decision-makers, tablets will come into the enterprise via several doors, including employees bringing their own: Our latest survey of global information workers shows that 12% use tablets, and 8% paid for it themselves. And more than half of the 1,004 firms we surveyed plan to increase their spending on mobile devices and apps by at least 10% next year.
  


• Tablets will accelerate the rise of the anytime, anywhere information worker. Today, 15% of information workers use at least three connected devices for work, work from at least three different locations, and use at least seven apps for work. And 30% of information workers satisfy at least two of those three criteria. The rise of tablets will drive the number of anytime, anywhere information workers up. Tablets enable access from more locations and bring relevant and useful apps to make employees more productive.

via Forrester Research : Research : Mastering The Business Tablet Landscape.

Related articles

• How will you manage tablet fever? (zdnet.com)


• Mobile workers increasingly dare IT to rein them in: survey (zdnet.com)


• Is Apple's Tablet Dominance Coming to an End? (blogs.wsj.com)


• Forrester: 66% Of Employees Use 2 Or More Devices At Work, 12% Use Tablets (techcrunch.com)


• Tablets buying guide (reviews.cnet.com)

Apple iPad market share is dropping as rivals are catching up

The global tablet market continues to grow. According to market research group IDC, Apple, Samsung and co. shipped 27.8 million tablets in the past quarter, almost reaching the record of 28.2 million from last year’s holiday quarter.

With the iPad Mini, the first Windows 8 tablets and the popular $199 tablets from Google and Amazon all lined up for holiday season, the fourth quarter is likely going to be a blowout quarter for tablet vendors.

This chart shows global tablet shipments since the second quarter of 2012, the quarter in which Apple released the first iPad.



http://www.statista.com/topics/841/tablets/chart/695/global-tablet-shipments-since-q2-2010/

Meanwhile Apple’s market share in the global tablet market begins to erode. In the third quarter, Apple accounted for 50 percent of global tablet shipments, down from 66 percent in the June quarter and a new low since the introduction of the first iPad in April 2010. The launch of Google’s $199 Nexus 7 tablet and Amazon’s refresh of its popular Kindle Fire have clearly hurt Apple and the upcoming holiday quarter will show whether the iPad Mini can help Apple to re-strengthen its position. Starting at $329, Apple’s lower-end tablet is priced significantly higher than the entry models of Google and Amazon, a strategy that hasn’t fared well with many consumers.

This second chart shows global tablet market share in the third quarter of 2012, based on unit shipments.



http://www.statista.com/topics/841/tablets/chart/696/global-tablet-market-share-in-q3-2012/

Related articles

• Android gains momentum in the tablet market as Apple loses ground (itpro.co.uk)


• iPad dominance slides as Samsung and Amazon tap tablet sales (slashgear.com)


• IDC report: Tablet market grows nearly 50 percent, Apple loses iPad share (zdnet.com)


• Apple says it sold 3 million iPads over the weekend (kansascity.com)


• Apple loses ground in the tablet market to Android devices (neowin.net)

Microsoft may be down but are they out?

The new mobile wars are about an ecosystem across devices.  Microsoft is obviously not in a great position. I have casually looked at Windows 8 devices the last few days. I am encouraged by what I see. That said, in my house we have 2 iPads, 3 iPhones and 2 Android phones. I will buy a Windows 8 device soon. Probably a laptop/tablet combo. Here are the contenders from a recent Forrester report.

• Amazon puts content — and commerce — first. Amazon's strongest asset is its ability to deliver a rich assortment of content seamlessly to its customers, who are very comfortable with buying from the big retailer on any device, not just those from Amazon. In addition, the company is a powerhouse in cloud computing and provides seamless access to purchased and personal content across any device. Yet Amazon's device offerings are limited, and its use of a modified variant of the Android platform requires a devoted effort to entice developers to create application versions tuned to that variant. While Amazon has global ambitions, its reach today is much more limited than its competitors; additionally, its method of working with mobile operators challenges its expansion rate.


• Apple exerts by far the strongest loyalty gravitational pull. Apple's collective offerings are demonstrably attractive to its customers, anchored most firmly by its most popular product, the iPhone. Consider that, compared with the total US online population, iPhone owners are 156% more likely to own an iPad, 188% more likely to own a Mac, and 235% more likely to own both. Apple has succeeded in providing digital distribution for nearly every major owner of music, video, books, newspapers, and magazines; additionally, while some media companies have publicly complained about Apple's perceived stranglehold on the market, by and large Apple has helped those companies benefit from digital disruption. Apple customers have warmly embraced the company's personal cloud services — but these services still have gaps to fill versus, for example, Google Docs.


• Google touches the greatest number of mobile customers, but its loyalty force is less strong. The company's Android software has skyrocketed to become the leading smartphone platform, but Android phone owners are not as strongly drawn to other Android devices as is the case for Apple. Online adults in the US who own an Android phone are twice as likely to own an Android tablet than the total US online population — but also 13% more likely to own an iPad.  Google's range of content partnerships has grown rapidly in the past year. However, its library still falls short of both Apple's and Amazon's, and some media companies have shown reluctance to embrace Google as a partner given past collisions such as that between YouTube and Viacom. The company's greatest strength is in its broad reach via cloud services and its Chrome browser, which is now available on the vast majority of connected devices.


• Microsoft has the steepest mountain to climb. Microsoft has been singularly unsuccessful in translating its dominance in PCs to the mobile market, in fact suffering from a loss of smartphone market share since the introduction of its revamped Windows Phone 7 OS. The company has no presence so far in the vital tablet market and, as a result, has struggled to attract developers to its mobile platforms. While Microsoft has released a wide range of personal cloud services such as SkyDrive, it has not effectively communicated the value of those services to its customers. Microsoft's greatest strength in content and media resides on the Xbox, whose connections to other devices powered by the company's software is nearly invisible. With the release of Windows 8 and Windows Phone 8, Microsoft hopes to translate a common user experience into loyalty across multiple devices — a tall order given its competitors' positions.


• Others face a daunting task in building from (almost) scratch. It's clear that many companies seek to establish a competitive ecosystem. RIM promises that its upcoming OS revamp, BlackBerry 10, and associated devices will revitalize the once-dominant smartphone maker. Samsung, the world leader in phone shipments, has invested in its own bada OS, has a range of content partnerships and its own media store, and has also hedged its bets by joining Intel's Tizen development effort. Companies like HP, with strong ties to the enterprise, recognize the importance of having a diverse mobile offering, including smartphones. But we consider it highly unlikely that any of these companies can craft and unite all of the requisite components and then lure customers who have already placed their significant investments. Therefore their hope lies in those customers whose assets remain on the table — and there are billions of them.

R & D spending to perceived innovation. Is Apple the best?

For the third year in a row, Apple has been voted most innovative company in the world by R&D professionals. In the survey, conducted by Booz & Company, almost 80 percent of the respondents named Apple as one of the three most innovative companies in the world. Google is a distant second with 43 percent of the respondents naming the search engine provider in their top three. This result comes at a time when many are starting to wonder whether Apple has lost its magical innovative touch. Although the company recently updated its entire product range, people are missing revolutionary new features from the company that re-imagined the mobile phone with the iPhone.

What’s interesting is the fact that Apple has the lowest R&D intensity (the ratio of R&D investments to a company’s sales) of all companies in the top ten. In fiscal 2011, Apple spent 2.2 percent of sales ($2.4 billion) on research and development. Google and Microsoft, two of Apples main competitors, each invested more than 10 percent of sales in R&D. Overall there is surprisingly little correlation between R&D expenditure and perceived innovativeness. Only three of the top ten R&D spenders in 2011 made the list of most innovative companies as perceived by the industry experts.

This chart shows a ranking of the most innovative companies in the world, based on a survey among 700 high-level R&D professionals.



http://www.statista.com/markets/15/technology-telecommunication/chart/686/the-most-innovative-companies-in-the-world/

Will the iPad Mini release continue Apple's domination of the tablet market?

Tomorrow Apple will hold an event in San Jose, CA to unveil a highly anticipated addition to its iPad line-up. The long-rumoured smaller iPad (reportedly called ‘iPad Mini’ or ‘iPad Air’) is expected to be priced to compete directly with Amazon’s Kindle Fire and Google’s Nexus 7 tablet, both priced at $199. Although it is considered unlikely that Apple will match that price point, analysts expect a starting price way below the $499 of the cheapest full-size iPad.

Apple’s competitors will likely be on the edge of their seats when Tim Cook and Co. announce details about the all but confirmed tablet. If Apple manages to offer a competitive product at a price close enough to $199, Google and Amazon will see the biggest selling point of their tablets disappear. This could reinforce Apple’s stranglehold on the tablet market just as its competitors were starting to see some light.

 

In the second quarter of 2012, Apple’s market share was 68 percent, i.e. Apple shipped more than twice as many tablets as all of its competitors combined. In the September quarter (the numbers are not out yet), Apple’s market share will likely come in a little lower, as Google’s Nexus 7 has reportedly had a successful start. It will be interesting to see how the tablet market develops over the next few quarters with another iPad, more Android tablets and the first Windows 8 tablets in the mix.

 



 

http://www.statista.com/topics/841/tablets/chart/530/global-tablet-shipments-from-q2-2010-to-q2-2012/

 

Related articles

 

• Apple sets October 23 event, smaller iPad expected - Khaleej Times (khaleejtimes.com)


• Record iPad Sales Drive Strong Q2 Growth In Tablet Market - IDC (misco.co.uk)


• iPad Mini build cost starts at $195 and retail cost starts at $299 (thedroidguy.com)


• iPad mini competition preceding event (product-reviews.net)

Are Smartphones the new wallets?

eMarketer expects the transaction volume of mobile payments in the United States to reach $640 million this year and predicts a 100-fold increase until 2016. But are we really ready to ditch our wallets in favor of our smartphones?

When Apple released the iPhone 5 last month, some people were disappointed that Apple chose not to include a Near Field Communication chip for mobile payments. Others interpreted Apple’s omission of an NFC chip as proof that the time has yet to come for the technology to become relevant to the mass market. After all, Apple has a history of dismissing technologies until they have proven their viability. eMarketer expects 8 million Americans to make a point-of-sale purchase with their smartphone this year. That’s roughly seven percent of U.S. smartphone users and clearly shows that mobile payments are still in the early stages of adoption. If eMarketer is right, almost 50 million Americans will be using their phones to make in-store purchases by 2016. So the iPhone 7 will probably have NFC.



http://www.statista.com/topics/840/smartphones/chart/665/mobile-payment-forecast/

Related articles

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• NatWest tests NFC iPhone case and app in mobile payments trial (zdnet.com)


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• App turns Google Nexus phone into payment tool (reviews.cnet.com)


• NFC mobile payment spend to hit $100 billion in 2016 (pcadvisor.co.uk)

Digital media is fragmented globally

In our globalized world, it is strange how fragmented the world of digital media still is. Graham Spencer of MacStories has compiled data showing that many of the services we have become accustomed to, are only available in a handful of countries. Take iTunes music for example: Apple’s music store is by far the largest digital music store out there. Yet, it is only available to 27 percent of the world’s population. All those Chinese lining up to buy iPhones and iPads currently have no chance of purchasing music or movies for their iDevices (unless they get an American iTunes account, which is impossible without violating Apple’s terms of service).

Also interesting is the fact that people from no more than six countries can get TV content from Amazon and co., speaking volumes of the difficulties in licensing content from content creators (e.g. cable companies) who own a distribution channel (cable TV).

This chart provides a nice overview of the international availability of the content offerings of Apple, Google, Amazon and Microsoft.



http://www.statista.com/markets/14/media-advertising/chart/661/international-availability-of-digital-media-offerings/

Related articles

• Mapping The Entertainment Ecosystems of Apple, Microsoft, Google & Amazon (macstories.net)


• Xbox Music: Microsoft launches challenger to Apple's iTunes (guardian.co.uk)


• [News] Playing iPhone media through iTunes (pcworld.in)


• Streaming Wars: Apple TV vs Google, Boxee, Roku, XBox360, PS3 [Comparison] (methodshop.com)

Mapplegate: A Brief Take On Apple Vs. Google Maps

The mobile world is very fickle. Apple consumers are throwing a fit because of the change in map providers. I must admit I was reluctant to download myself but jumped in anyway. Others don't seem too inclined. On our internal Yammer feed there was a lot of chatter about what a good alternative was to the Apple offering. This was before the IOS was released.

Maps are strategic IP because they capture consumers' intent of where they want to go, which creates the opportunity to intervene and shape consumers' paths. Apple doesn't want Google to have that data on its users and doesn't want to give Google the opportunity to serve location-based guidance. The problem is that maps are difficult to build -- Nokia and Google (the two main map providers) have been building their map IP for years. Nokia maps, for example, are on nine of 10 in-car GPS systems, each of which acts as a probe that continuously improves Nokia's maps. Apple can't catch up overnight, and it seems as if Apple was premature in pulling the plug on Google Maps -- it has produced a consumer backlash, at least among early adopters.

via Mapplegate: A Brief Take On Apple Vs. Google Maps | Forrester Blogs.

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• Apple's Maps App: Just How Bad Is It? (mashable.com)


• Microsoft, now is the time to promote Bing maps on iOS (neowin.net)


• Google Effectively No-Comments Regarding New Google Maps App for iOS (searchengineland.com)

Bad news for Windows Phone Development

Market research firms, such as Gartner and IDC, publish estimates of global smartphone shipments on a quarterly basis. While these numbers are very helpful to determine who's currently on top of the smartphone market, there is one other metric that is just as important, if not more. Let's say you're an app developer. Of course you're interested in short term trends, because they give you an idea which platform has a future. But if you want to know if a platform is worth developing for NOW, what's at least as important is the installed base of that platform, i.e. the number of phones that are actually in use at a given point of time.

Former Nokia executive turned consultant Tomi Ahonen has recently published his estimates for the global smartphone market and the message is clear: if you're planning to develop apps for Windows Phone, you might want to think again. Why, Windows Phone has a global installed base of 14 million units. A number ridiculously small compared to Android's 427 million and Apple's 198 million. Even Bada, a low-end operating system pretty much left for dead by Samsung, has a larger installed base than Windows Phone does. So if Microsoft really wants to establish Windows Phone as the "third ecosystem" in the mobile game, the Redmond-based company has a rocky road ahead of it.

This chart shows the global installed base of smartphones at the end of Q2 2012, broken down by operating system.

Related articles

• Smartphone Market Shares Q2 Full Numbers - Samsung and Android solidifying their leads (communities-dominate.blogs.com)


• Global Mobile Smartphone Sales: Samsung Lead the Stats (txt4ever.wordpress.com)


• Windows Phone to surpass BlackBerry in install base (arstechnica.com)