Is it a technical problem? Or is it a human problem?

Eric Ries, entrepreneur-in-residence at Harvard Business School, explains how to find the human causes of technical problems. He suggest using the five why's to go beyond what seems like the root cause. He also suggests making incremental investments at all five levels that avoid all or nothing investments.

Very powerful.

http://www.youtube.com/watch?v=JmrAkHafwHI&feature=g-vrec

Related articles

• Eric Ries and The Lean Startup: Innovation Through Experimentation (rockfromthesun.wordpress.com)


• Eric Ries: "Entrepreneurs Should Build An Alternative to the Public Markets" (pandodaily.com)


• Entrepreneurs Are Everywhere, Eric Ries Knows What They Have In Common (fastcompany.com)