How to Deliver Patient-Centered Care: Learn from Service Industries

According the to the HBR, over the past decade, patient-centered care has become a mantra for high-quality health care. Policymakers, researchers, physician-leaders, and patients have all cited the need for care to be tailored to patients' unique needs and preferences. And there is solid evidence that patient-centered care can help improve care quality and reduce costs. However, in the rush to become more patient-centered, the health care system has misplaced its focus.

More here: How to Deliver Patient-Centered Care: Learn from Service Industries - Brian Powers, Amol S. Navathe, and Sachin H. Jain - Harvard Business Review.