Customers hold more power than ever before

If we don’t think customers are more powerful than ever before, just ask Bank of America or Netflix. Both are great examples of fast consumers empowered with social tools can flat out reverse corporate decisions that seem irrational to consumers.

And why shouldn't they. That it has taken this long to have the ability to get the attention of corporate decision makers is stunning. It is a new day. Swift economic impact to corporate decisions is good for the economy in the long run.

“Today's consumers are empowered and are not afraid to use their social muscles.” ~~Mila D'Antonio, Peppers and Rogers

Customers Hold More Power Than Ever Before - Think customers: The 1to1 Blog

What trends should we avoid right now?

We all love to focus on the hot trends. We think that will lead us the promised land of disruptive technology.

[caption id="" align="alignright" width="220"] English: Disruptive Technology Graph (Photo credit: Wikipedia)[/caption]

A good focus may be to avoid some of the "hot trends" and focus on so basics that increase our top line.

Here is a potential list to avoid:

• QR Codes


• Big Data


• BYOD


• Gamification


• Consumer Internet Companies

Check out why in this thought provoking article via  5 Trends to Ignore in 2013 | Inc.com.